(Note that this command should actually be pulled from C:\Windows\System32\ipconfig.exe ) We are careful to issue these requests where appropriate, however, it should be noted that some systems cannot correctly execute a command because the path to the command is not properly set.įor example, if the path to the ipconfig command is incorrectly set, you may receive an error similar to the following image: Occasionally, we may have our Players use Command Prompt commands to retrieve information for us to help them troubleshoot their issue and get back to the fields of justice. Once you locate the logs, please attach them to your ticket.Ĭ:\Riot Games\League of Legends\Logs\LeagueClient Logs This logging function ends when you enter a game after the champion select timer expires.įive logs are created per each client session, and each file will appear like this: T12-00-40_17864_LeagueClient (The file name will include the time it was created - in this case: April 21st, 2017 at 12:00:40 (12PM)). Its logs contain all the information about errors you receive from the Login Screen through champion selection. LeagueClientUx-renderer: This is another sub-log which tracks what pages need to be rendered onto the landing page of the client.It records everything with the front-end experience so things that you can see and interact with are found in this log. LeagueClientUx: This is the second largest of the logs.LeagueClientUx-gpu-process: This sub-log does a quick check on the graphics processor within your system for the UX.Once the client successfully launches, it logs everything from the successful launch to closing the client. LeagueClient: This is the biggest of the logs because it contains pretty much all of the information that goes on with the client's back-end.It verifies the configuration files are good to go and then launches the client with the settings in there. LeagueClientLauncher: This logs the events that occur when the client is launched.Note that each instance on the client generates 5 logs associated with it: Basically anything from launching the platform client all the way up until the end of champion select gets logged into these files. These logs record various aspect of the platform client. Please be careful about posting this log on the forums as it reveals your IP address to the public. Please attach NetworkInfo.txt to a support ticket.Please check that the command ran properly - if NetworkInfo.txt contains a single line, it did not run properly.You should find a NetworkInfo.txt file on your desktop.Alternatively, to be absolutely sure that it finishes, please wait 60 seconds. When it is done, the cmd window will create a new line with a blinking cursor after the path. Wait untill the command finishes running.(ipconfig /all & ping & netsh firewall show config & netsh interface ipv4 show subinterfaces & netsh interface ipv4 show ipstats) > "%USERPROFILE%\desktop\NetworkInfo.txt" Highlight and copy (right-click and select "Copy" or Ctrl+C) the following text (all of it, including quotes and parenthesis):.It also shows us some basic information about your connection to the outside world. This log provides us with information about your network adapter and your internal network configuration.
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